Terms of Service

Effective date: 14 July 2026

These Terms of Service govern access to cendroid.ai and the products, services, accounts, bookings, software, artificial-intelligence systems, and other offerings made available by Cendroid AG.

Please read these Terms carefully before using the Website, creating an Account, placing an Order, or using a Cendroid Product or Service.

These Terms are issued by:

Cendroid AG
Bahnhofstrasse 19
6300 Zug
Switzerland

Legal form: Corporation limited by shares
UID: CHE-238.248.897
CH-ID: CH-170-3052774-7
FCRO-ID: 1754819
Email: info@cendroid.ai
Website: https://cendroid.ai

Cendroid AG is incorporated under Swiss law and registered in the Commercial Register of the Canton of Zug.

Official registry entry:
https://www.zefix.ch/en/search/entity/list/firm/1754819

References to “Cendroid,” “we,” “us,” or “our” mean Cendroid AG.

References to “you” or “Customer” mean the individual or legal entity accessing the Website, creating an Account, purchasing a Product, making a Booking, or using a Cendroid Service.

“CendroiD” is the commercial brand styling used by Cendroid AG. Unless another legal entity is expressly identified in writing, all contracts, Orders, invoices, and commercial obligations are entered into with Cendroid AG.

These Terms govern:

• access to cendroid.ai and related Cendroid websites;
• customer Accounts;
• purchases through the Cendroid online shop;
• Bookings and professional Services;
• physical Products;
• digital Products;
• software and documentation;
• artificial-intelligence systems, models, interfaces, and Outputs;
• subscriptions and recurring Services;
• demonstrations, trials, previews, and beta Services; and
• other Products or Services made subject to these Terms.

Certain Products or Services may be governed by additional documents, including:

• an Order form;
• product-specific terms;
• an enterprise master services agreement;
• a software licence;
• a service-level agreement;
• a data processing agreement;
• an acceptable-use policy;
• a research or evaluation agreement;
• a quotation; or
• a statement of work.

If documents conflict, the following order of precedence applies unless expressly agreed otherwise:

1. A signed Order form or enterprise agreement.
2. Product-specific terms or a statement of work.
3. These Terms.
4. Information appearing elsewhere on the Website.

Our Privacy Policy explains how Cendroid processes personal data.

Privacy Policy: https://cendroid.ai/privacy

By accessing the Website, creating an Account, placing an Order, making a Booking, or using a Service, you agree to these Terms.

Where acceptance is requested through a checkbox or comparable mechanism, you confirm that:

• you have read and understood these Terms;
• you agree to be legally bound by them; and
• you possess authority to accept them for yourself or the organisation you represent.

If you do not agree to these Terms, do not create an Account, place an Order, or use the relevant Product or Service.

If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, “you” and “Customer” refer to that entity.

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase Products or Services.

A person under 18 may use the Website only with the involvement and permission of a parent or legal guardian.

Cendroid may cancel an Order or Account if it reasonably believes that the eligibility requirements have not been satisfied.

You may not use the Website or Services if:

• applicable law prohibits you from doing so;
• you are subject to applicable trade or economic sanctions;
• Cendroid has previously suspended or terminated your access for a material violation; or
• your use would cause Cendroid to violate applicable law.

Cendroid seeks to keep information on the Website accurate and current. Nevertheless:

• research descriptions may concern experimental or developing technologies;
• demonstrations, prototypes, illustrations, and renderings may not represent a final commercial Product;
• colours, dimensions, and other physical characteristics may vary;
• availability, specifications, pricing, and release dates may change;
• performance figures may be estimates or research targets; and
• typographical, technical, or pricing errors may occasionally occur.

Unless expressly identified as a binding offer, Website content constitutes an invitation to submit an Order and not a legally binding offer by Cendroid.

Nothing on the Website constitutes:

• investment advice;
• financial advice;
• legal advice;
• medical advice;
• regulated professional advice;
• an offer to sell securities;
• an invitation to acquire shares; or
• a guarantee of future technical, financial, or commercial results.

Some Website functions may require an Account.

You agree to:

• provide complete and accurate information;
• keep your information current;
• use secure authentication credentials;
• keep passwords and access credentials confidential;
• prevent unauthorised access to your Account; and
• notify Cendroid promptly if you suspect unauthorised use.

You are responsible for activity conducted through your Account unless it resulted from a security failure attributable to Cendroid.

You may not:

• share a personal Account with unauthorised persons;
• impersonate another person or organisation;
• create an Account using false or misleading information;
• create Accounts through unauthorised automated means;
• sell, transfer, or sublicense an Account; or
• attempt to obtain another user’s credentials.

An organisation administrator may manage access, permissions, users, and content associated with an organisation Account. Users of an organisation Account acknowledge that the administrator may access and control information associated with that Account, subject to applicable law and the relevant customer agreement.

An Order constitutes your offer to purchase the Products or Services identified during checkout.

After receiving an Order, Cendroid may send an automated acknowledgement. This confirms receipt but does not necessarily constitute acceptance.

A binding contract is formed when Cendroid:

• expressly accepts the Order;
• dispatches the physical Product;
• activates the digital Product or Service; or
• begins performing the booked Service,

whichever occurs first.

Cendroid may refuse or cancel an Order before acceptance where:

• a Product is unavailable;
• Website information contains an obvious error;
• payment cannot be authorised;
• fraud or misuse is reasonably suspected;
• sanctions or export controls apply;
• the requested use is prohibited by these Terms; or
• Cendroid cannot lawfully or reasonably fulfil the Order.

If Cendroid cancels an Order after receiving payment, the amount paid for the cancelled portion will be refunded through the original payment method unless another method is agreed.

Cendroid may limit purchase quantities where reasonably necessary to prevent fraud, resale abuse, shortages, or circumvention of Product restrictions.

Prices are displayed in the currency shown during checkout.

For Swiss consumers, the retail price displayed at checkout will include Swiss value-added tax and unavoidable public charges where legally required.

Delivery charges and other additional costs will be displayed before the Order is submitted.

For business Customers, prices may be stated exclusive of VAT or similar taxes where this is clearly indicated.

The Customer is responsible for taxes not collected by Cendroid, including applicable:

• customs duties;
• import charges;
• local levies;
• brokerage costs; and
• customs-clearance fees.

If an obviously incorrect price is displayed because of a technical or typographical error, Cendroid may reject or cancel the affected Order before delivery. Cendroid will inform you and allow you to submit a new Order at the correct price.

Available payment methods are displayed during checkout and may be provided by third-party payment processors.

You authorise Cendroid and the selected payment processor to charge the chosen payment method for:

• the purchase price;
• applicable taxes;
• delivery charges;
• recurring subscription charges; and
• other charges clearly disclosed before purchase.

You represent that you are authorised to use the selected payment method.

Payment is due at the time stated during checkout or on the applicable invoice.

Unless otherwise stated, business invoices are payable within 30 days.

For overdue business invoices, Cendroid may:

• charge applicable default interest;
• recover reasonable collection expenses;
• suspend the affected Services; and
• require advance payment for future Orders.

Where reasonably possible, Cendroid will provide notice before suspending a Service for non-payment.

Where a Service is sold as a subscription, the checkout, quotation, or Order will identify:

• the subscription period;
• the recurring price;
• the billing frequency;
• any minimum term;
• whether renewal is automatic; and
• how the subscription can be cancelled.

By purchasing an automatically renewing subscription, you authorise Cendroid and its payment provider to charge the applicable recurring fees until cancellation.

You may cancel through the applicable Account functionality or by emailing info@cendroid.ai.

Cancellation takes effect at the end of the current paid billing period unless applicable law or the relevant Order provides otherwise.

Except where required by law or expressly stated in the relevant offer, fees already paid for a partially used subscription period are not refundable.

Cendroid will provide reasonable advance notice of a material subscription price increase. If you do not accept the increase, you may cancel before it becomes effective.

A free or discounted trial converts into a paid subscription only where the price, conversion date, and recurring nature of the subscription were clearly disclosed and you authorised the conversion.

Cendroid delivers only to destinations available during checkout.

Availability in a country or territory does not guarantee that every Product can be delivered there.

Delivery dates are estimates unless expressly confirmed as binding. Delays may arise from:

• manufacturing;
• component availability;
• customs;
• shipping carriers;
• security reviews;
• government action; or
• events outside Cendroid’s reasonable control.

Cendroid will provide notice of a material delay where reasonably possible.

For consumer purchases, risk of accidental loss or damage ordinarily passes when the Product is delivered to you or a person designated by you.

For business purchases, risk passes when the Product is handed to the carrier unless the applicable Order states otherwise.

Title passes only after Cendroid has received full payment, to the extent permitted by applicable law.

You should inspect delivered Products promptly and notify Cendroid of:

• visible transit damage;
• missing items;
• incorrect Products; or
• apparent defects.

Reports may be sent to info@cendroid.ai.

Failure to report an issue immediately does not remove a mandatory consumer right that cannot lawfully be waived.

In addition to mandatory legal rights, Cendroid permits the return of a standard physical Product within 14 calendar days after delivery, provided that:

• the Product is unused;
• it is complete and undamaged;
• all accessories and documentation are included;
• it is returned in its original packaging where reasonably possible; and
• proof of purchase is provided.

Before returning a Product, contact info@cendroid.ai to obtain return instructions.

Unless the Product is defective, incorrectly supplied, or applicable law provides otherwise:

• the Customer bears the cost of return delivery;
• the Customer is responsible for loss in value caused by handling beyond what is reasonably necessary to inspect the Product; and
• premium or expedited delivery charges are not refundable.

The voluntary return policy does not apply to:

• custom-built or personalised Products;
• made-to-order hardware;
• Products altered at the Customer’s request;
• sealed software or media after the seal has been broken;
• activated licence keys;
• downloaded or immediately accessible digital content;
• Services already performed;
• opened consumable items;
• Products damaged through misuse; or
• Products expressly identified as non-returnable before purchase.

Refunds will ordinarily be made through the original payment method after the returned Product has been received and inspected.

This voluntary return policy does not limit mandatory remedies for defective or non-conforming Products.

Swiss law does not generally provide a statutory change-of-mind right following an ordinary online purchase. Cendroid nevertheless provides the voluntary return policy described above.

Where mandatory consumer law applicable in your country provides a withdrawal or cooling-off right, that right remains unaffected.

For qualifying distance contracts with EU consumers, this may include a 14-day statutory withdrawal right, subject to applicable exceptions.

Where you request that a Service begin during a statutory withdrawal period, Cendroid may ask you to:

• request immediate performance expressly; and
• acknowledge that the withdrawal right may be reduced or lost once the Service has been fully performed.

For immediately supplied digital content, Cendroid may require express consent to immediate supply and acknowledgement that the statutory withdrawal right will be lost when supply begins.

A withdrawal notice may be sent to:

Cendroid AG
Bahnhofstrasse 19
6300 Zug
Switzerland
Email: info@cendroid.ai

The notice should identify:

• the Customer;
• the relevant Order;
• the Product or Service;
• the purchase date; and
• the decision to withdraw.

Bookings may include demonstrations, consultations, training, technical Services, research discussions, or other appointments.

The scope, duration, price, location, and deliverables will be stated in the Booking confirmation, quotation, or statement of work.

Unless otherwise stated:

• a Booking may be cancelled or rescheduled without charge at least 48 hours before its scheduled start;
• later cancellation may result in a reasonable cancellation charge;
• failure to attend without notice may result in the full booked fee being charged; and
• Cendroid may reschedule a Booking where reasonably necessary.

If Cendroid cancels a paid Booking without providing a reasonable alternative, Cendroid will refund the price paid for the cancelled Booking.

Unless a written agreement promises a particular result, professional Services are obligations to perform the agreed work with reasonable skill and care. They do not guarantee a particular technical, financial, scientific, or commercial result.

Unless an Order expressly transfers ownership, digital Products and software are licensed, not sold.

Subject to payment and compliance with these Terms, Cendroid grants you a limited, non-exclusive, non-transferable, and non-sublicensable licence to use the digital Product:

• for its intended purpose;
• for the number of users, devices, or installations purchased;
• during the applicable licence period; and
• in accordance with the accompanying documentation.

Except where applicable law expressly permits and does not allow contractual restriction, you may not:

• copy or distribute the Product beyond the licensed scope;
• sell, rent, sublicense, or commercially exploit it;
• reverse engineer, decompile, or disassemble it;
• bypass licence, usage, safety, or technical restrictions;
• remove proprietary notices;
• use it to build a competing model, system, or Service;
• extract model parameters, weights, source code, or non-public architecture;
• conduct unauthorised scraping or automated extraction; or
• permit an unauthorised person to access it.

Open-source components remain governed by their applicable open-source licences. Where an open-source licence conflicts with this section regarding the relevant component, the open-source licence controls.

Artificial-intelligence systems generate results through probabilistic or other automated computational processes.

Outputs may:

• contain inaccuracies or omissions;
• be incomplete, outdated, or misleading;
• resemble content generated for another user;
• reproduce biases present in data or instructions;
• fail to reflect current law or professional standards; or
• be unsuitable for a particular purpose.

You must independently evaluate Outputs before relying on or distributing them.

You remain responsible for decisions made using an AI Service.

You must apply appropriate human review where an Output could affect:

• legal rights;
• physical safety;
• healthcare;
• employment;
• education;
• credit;
• insurance;
• access to essential Services; or
• another significant interest.

A Cendroid AI Service must not be treated as a substitute for qualified medical, legal, financial, engineering, safety, or other regulated professional judgment unless a written Product agreement expressly authorises such use and establishes the required safeguards.

Unless expressly authorised through a written enterprise agreement, you may not use a Cendroid AI Service as a material component of:

• medical diagnosis or treatment;
• autonomous weapons or targeting systems;
• critical infrastructure control;
• biometric identification or categorisation;
• law-enforcement decision-making;
• creditworthiness or insurance decisions;
• employment or worker-management decisions;
• admission to education or examination grading;
• migration, asylum, or border-control decisions;
• safety-critical industrial control; or
• another legally classified high-risk AI system.

Written authorisation does not relieve the Customer of its regulatory responsibilities as a provider, deployer, importer, distributor, operator, or other regulated party.

You must not deceptively represent AI-generated content as independently created by a human where doing so would be unlawful or materially misleading.

Where required by law, you must preserve or apply:

• disclosures;
• labels;
• metadata;
• watermarks; and
• other provenance indicators.

You may not remove a legally required AI disclosure or provenance indicator.

“Input” means information, instructions, prompts, data, files, or other content submitted to an AI Service.

“Output” means content generated by an AI Service in response to an Input.

“Customer Content” means Inputs, Outputs, and other material submitted through a Service.

You retain your rights in your Input.

You grant Cendroid a limited, worldwide licence to host, reproduce, transmit, process, and modify Input only as necessary to:

• provide the requested Service;
• maintain security;
• prevent fraud or abuse;
• comply with law;
• provide support; and
• perform processing authorised in the applicable agreement.

You represent that you possess all rights, permissions, and lawful grounds necessary to submit and process the Input.

Unless product-specific terms state otherwise, as between you and Cendroid and subject to applicable law:

• you may use the Output for lawful purposes; and
• Cendroid assigns to you any rights Cendroid may possess specifically in that Output.

This does not transfer rights in:

• Cendroid software;
• models;
• model weights or parameters;
• algorithms;
• architecture;
• system instructions;
• documentation;
• trademarks;
• pre-existing material;
• datasets; or
• underlying technology.

Cendroid does not warrant that an Output is legally protectable, unique, non-infringing, or capable of exclusive ownership.

Other users may receive identical or similar Outputs.

Cendroid will not use confidential Customer Content to train a generally available model unless:

• you expressly opt in;
• a written customer agreement authorises the use; or
• the content has been effectively anonymised so that it no longer constitutes personal or confidential Customer information.

Service-specific terms may describe limited use of feedback or interaction information to improve the particular Service.

You may use Cendroid Products and Services only lawfully and in accordance with these Terms.

You may not use a Product or Service to:

• violate applicable law;
• infringe a third party’s rights;
• facilitate terrorism, serious violence, or unlawful weapons;
• generate or distribute child sexual abuse material;
• exploit, groom, or endanger minors;
• create malware, ransomware, destructive code, or unauthorised intrusion tools;
• compromise or evade cybersecurity controls;
• commit fraud, phishing, identity theft, or deceptive impersonation;
• make unlawful discriminatory decisions;
• conduct unlawful biometric surveillance;
• create deceptive deepfakes;
• create non-consensual intimate material;
• harass, threaten, defame, or unlawfully discriminate;
• infringe copyright, trademark, privacy, or confidentiality rights;
• process personal data without appropriate authority;
• submit another party’s confidential information without permission;
• manipulate democratic processes unlawfully;
• evade safety systems or usage restrictions;
• overload, disrupt, or damage Cendroid infrastructure;
• scrape or automatically extract data without written permission;
• test vulnerabilities without prior written authorisation;
• train or develop a competing model using unauthorised access to Cendroid technology; or
• enable another person to carry out any prohibited activity.

Cendroid may investigate suspected violations and restrict access where reasonably necessary to protect users, third parties, infrastructure, or legal compliance.

You are responsible for:

• determining whether a Product or Service is suitable for your intended use;
• configuring and using it correctly;
• maintaining compatible equipment and connectivity;
• protecting credentials and access keys;
• maintaining appropriate backups;
• verifying AI Outputs;
• obtaining all required rights, notices, and consents;
• complying with sector-specific laws;
• implementing appropriate human oversight;
• conducting impact assessments where required; and
• ensuring that authorised users comply with these Terms.

You must not rely on an AI Output as the sole basis for a decision with legal or similarly significant effects unless the use is expressly authorised and all legally required safeguards have been implemented.

The Website, Products, Services, and associated technology are owned by Cendroid or its licensors and are protected by intellectual-property and unfair-competition laws.

Cendroid retains all rights in:

• the Cendroid and CendroiD names and logos;
• Centrics and CENTRON materials owned or licensed by Cendroid;
• software, source code, and object code;
• models, weights, parameters, and algorithms;
• system architecture;
• documentation and specifications;
• Website text, graphics, videos, and designs;
• datasets created or licensed by Cendroid;
• inventions and discoveries;
• confidential know-how; and
• improvements and derivative technology.

Except for rights expressly granted in these Terms or another agreement, no right or licence is transferred by implication or otherwise.

You may not use Cendroid trademarks or branding without prior written permission.

If you provide ideas, suggestions, evaluations, corrections, or other feedback, you grant Cendroid a perpetual, worldwide, irrevocable, and royalty-free licence to use and incorporate that feedback without restriction or payment.

This does not authorise Cendroid to publish personal data or confidential information contrary to the Privacy Policy or an applicable confidentiality agreement.

Public contact forms and unsolicited submissions are not intended for trade secrets or highly confidential information.

Information will be treated as contractually confidential where:

• a written non-disclosure agreement applies;
• an enterprise agreement imposes confidentiality obligations;
• the relevant Service expressly identifies the information as protected Customer Content; or
• confidentiality is required by applicable law.

Cendroid does not acquire ownership of an invention merely because information concerning it is submitted. You should not disclose an unprotected invention or trade secret through a public form.

Cendroid Products or Services may interoperate with third-party:

• platforms;
• payment providers;
• software;
• application programming interfaces;
• data sources;
• websites; or
• infrastructure.

Third-party Services may be governed by separate terms and privacy policies.

Cendroid is not responsible for a third party’s independent Service, content, availability, security, or conduct.

Cendroid may discontinue an integration if the third-party Service changes, becomes unavailable, creates a security risk, or can no longer lawfully or technically be supported.

A Service identified as beta, preview, prototype, experimental, evaluation, or research may:

• be incomplete;
• contain significant errors;
• change without notice;
• produce unreliable results;
• have limited support;
• experience interruptions; or
• be discontinued.

Beta and research Services must not be used in production, regulated, safety-critical, or high-risk environments unless Cendroid expressly authorises that use in writing.

You should independently back up information generated through a beta Service.

Cendroid may provide updates, patches, security fixes, model revisions, or feature changes to:

• maintain security;
• comply with law;
• address third-party dependencies;
• prevent misuse;
• improve performance; or
• preserve compatibility.

A Product or Service may evolve over time.

Cendroid will not materially reduce the core functionality of a paid Service during a committed subscription period without reasonable notice unless the change is necessary for security, legal compliance, or prevention of serious harm.

Mandatory consumer rights arising from a materially adverse change remain unaffected.

You may stop using a Service at any time. Subscription charges remain governed by the subscription provisions above.

Cendroid may suspend or restrict access because of:

• non-payment;
• a material breach of these Terms;
• a credible security threat;
• unlawful or prohibited use;
• a sanctions or export-control concern;
• a risk of serious harm;
• a request from a competent authority; or
• use that materially disrupts the Service.

Where reasonably possible, Cendroid will provide notice and an opportunity to remedy the issue.

Cendroid may terminate an Account or contract for material breach where the breach cannot be remedied or is not remedied within a reasonable period after notice.

Upon termination:

• the right to use the affected Service ends;
• accrued payment obligations remain due;
• Customer Content may be deleted in accordance with the Privacy Policy and applicable agreement; and
• provisions intended by their nature to survive remain effective.

Unless a longer written warranty applies, qualifying physical Products are covered against defects existing at delivery for the period required by applicable law.

For Swiss consumer purchases, warranty claims for defects may generally be brought for two years after delivery, subject to applicable law and proper notification.

Depending on the circumstances, Cendroid may:

• repair the Product;
• replace the Product;
• reduce the price;
• refund the purchase price against return; or
• provide another remedy required by law.

A warranty does not cover damage caused by:

• accident;
• misuse;
• unauthorised repair or modification;
• failure to follow instructions;
• incompatible equipment;
• abnormal environmental or electrical conditions;
• ordinary wear and tear;
• improper installation not performed by Cendroid;
• external malware or cyberattack not attributable to a Product defect; or
• use outside documented specifications.

Mandatory consumer and product-liability rights remain unaffected.

Cendroid warrants that paid digital Products and Services will materially conform to the applicable description during the agreed term, subject to:

• documented limitations;
• permitted updates;
• Customer systems and configurations;
• maintenance;
• third-party dependencies; and
• circumstances outside Cendroid’s reasonable control.

Cendroid does not warrant that software or AI Services will be completely uninterrupted, error-free, or capable of producing a desired Output in every case.

Mandatory conformity, update, repair, replacement, price-reduction, and termination rights remain unaffected.

To the maximum extent permitted by applicable law:

• Website information is provided on an “as available” basis;
• free, beta, preview, and research Services are provided without a promise of continuous availability;
• Cendroid does not guarantee that every error or vulnerability can be prevented;
• Cendroid does not warrant that AI Outputs are accurate, complete, unique, or suitable for a particular decision;
• estimates, predictions, and research statements are not guaranteed outcomes; and
• third-party Services remain subject to their providers’ operation and terms.

Nothing in these Terms excludes an express written warranty contained in an Order or product-specific agreement.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for:

• intentional misconduct;
• gross negligence where exclusion is prohibited;
• death or personal injury caused by negligence;
• fraudulent misrepresentation;
• mandatory product liability; or
• mandatory consumer rights.

For consumers, Cendroid’s liability is limited only to the extent permitted by applicable mandatory law.

Cendroid is not liable for a loss that was not a reasonably foreseeable consequence of Cendroid’s breach or that results from the consumer’s misuse, unauthorised modification, or failure to follow instructions.

For business Customers, to the maximum extent permitted by applicable law:

• neither party is liable for indirect, incidental, special, punitive, or consequential loss;
• neither party is liable for lost profits, revenue, business opportunities, goodwill, or avoidable loss of data; and
• Cendroid’s aggregate liability arising from a Product or Service will not exceed the fees paid or payable for the affected Product or Service during the 12 months preceding the event giving rise to the claim.

For a free Service, Cendroid’s aggregate liability to a business Customer will not exceed CHF 100.

These limitations apply regardless of the legal basis of the claim but do not override a signed enterprise agreement that expressly establishes a different limitation.

This section applies only to business Customers.

You will defend and indemnify Cendroid against third-party claims, losses, and reasonable costs arising from:

• Customer Content that infringes third-party rights;
• unlawful use of a Product or Service;
• use prohibited by these Terms;
• a regulated or high-risk deployment not authorised by Cendroid;
• failure to obtain necessary rights or consents; or
• a material breach of these Terms.

Cendroid will provide reasonable notice of the claim and permit the Customer to control the defence, provided that no settlement admits liability by Cendroid or imposes a non-financial obligation on Cendroid without written consent.

Products, software, encryption technology, technical information, and AI systems may be subject to Swiss, European Union, United States, United Nations, or other export-control and sanctions laws.

You may not export, re-export, transfer, provide access to, or use a Product or Service:

• in violation of applicable trade restrictions;
• for a prohibited end use;
• on behalf of a prohibited person or entity; or
• in a prohibited jurisdiction.

You agree to provide information reasonably required for export-control, sanctions, or end-use screening.

Neither party is liable for delay or failure caused by circumstances outside its reasonable control, including:

• natural disasters;
• fire or flood;
• war, terrorism, or civil unrest;
• epidemic or pandemic;
• labour disputes;
• government action;
• sanctions or export restrictions;
• carrier interruption;
• power or telecommunications failure;
• internet or cloud-service outages;
• cyberattacks despite reasonable safeguards;
• critical component shortages; or
• failure of an essential third-party provider.

The affected party must take reasonable steps to mitigate the effects.

Payment obligations for Products or Services already supplied are not excused.

If a force-majeure event prevents performance for a prolonged period, either party may terminate the materially affected portion of the contract, subject to payment of amounts already due.

Cendroid may update these Terms to reflect changes in:

• applicable law;
• Products or Services;
• security requirements;
• technology; or
• business operations.

Updated Terms will be published with a revised effective date.

Changes do not retroactively alter an already completed one-time purchase.

For an ongoing paid Service, Cendroid will provide reasonable advance notice of a materially adverse change. If you do not accept the change, you may terminate the affected Service before it takes effect, subject to applicable mandatory rights.

You agree that contractual notices and transaction communications may be provided electronically through:

• email;
• Account notification;
• Website notice; or
• another electronic method associated with the relevant Service.

You are responsible for maintaining a current email address.

Legal notices to Cendroid should be sent to:

info@cendroid.ai

Where formal postal notice is required, it should also be sent to:

Cendroid AG
Bahnhofstrasse 19
6300 Zug
Switzerland

A consumer may not transfer a contract where the transfer would materially alter Cendroid’s obligations without Cendroid’s consent.

A business Customer may not assign a contract without Cendroid’s prior written consent.

Cendroid may assign a contract to an affiliate or in connection with a merger, reorganisation, financing, or sale of substantially all relevant assets, provided that the assignment does not reduce mandatory consumer rights.

Failure to enforce a provision does not waive the right to enforce it later.

A waiver is effective only if made in writing by an authorised representative and applies only to the specific matter identified.

If a provision is held invalid or unenforceable, it will be interpreted or adjusted to the minimum extent necessary to make it enforceable.

If adjustment is impossible, the provision will be severed. The remaining provisions continue in effect.

These Terms, together with the documents incorporated under Section 2, constitute the agreement concerning the relevant Product or Service.

They supersede previous discussions or representations concerning the same subject, except for fraudulent misrepresentation and rights that cannot lawfully be excluded.

These Terms and related contracts are governed by substantive Swiss law, excluding:

• its conflict-of-law rules; and
• the United Nations Convention on Contracts for the International Sale of Goods.

For business Customers, the ordinary courts of the Canton of Zug, Switzerland, have exclusive jurisdiction.

For consumers, this choice of law and jurisdiction does not deprive them of mandatory protections or access to courts available under the law applicable at their habitual residence.

Cendroid may seek urgent protective or injunctive relief before any competent court.

Questions concerning these Terms, an Order, a return, a Booking, or a Cendroid Service may be sent to:

Cendroid AG
Bahnhofstrasse 19
6300 Zug
Switzerland

Legal form: Corporation limited by shares
UID: CHE-238.248.897
CH-ID: CH-170-3052774-7
FCRO-ID: 1754819
Email: info@cendroid.ai
Website: https://cendroid.ai

Official registry entry:
https://www.zefix.ch/en/search/entity/list/firm/1754819